TraceGains · 1 week ago
Customer Success Architect
Tallahassee, FL
Full-time
Hybrid
Mid Level
$80K/yr - $115K/yr
3+ years expTraceGains is a global technology company that connects people and information to enhance supply chain processes. The Customer Success Architect is responsible for onboarding customers and ensuring successful implementation of TraceGains solutions while collaborating with internal teams to drive customer satisfaction and product adoption.
Software
Responsibilities
Onboard customers and drive the initial implementation, standards and integrations while effectively managing customer expectations
Create and implement TraceGains products, standards, best practices, and services. Ensuring they meet the requirements of scalability, performance, and maintainability
Drive adoption of the TraceGains products within the customer base
Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing and Product
Develop methods of implementation strategy that allow for continuous improvement in customer satisfaction and retention rates
Build strong customer relationships from the user level to the executive sponsor
Other duties as assigned
Qualification
Required
Demonstrated ability to communicate fluently in Spanish and English, both orally and in writing, in professional settings
B.S. or B.A degree
3 to 5 years' experience in a client facing role
Previous experience consulting, and/or customer service/support skills
Translate and interpret complex information accurately between Spanish and English for internal and external stakeholders
Prior experience as a Customer Success Manager/Customer Success Architect and/or onboarding/implementing customers in a SaaS company is a huge plus
Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
Ability to be a positive team player, willing to grow and change
10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc. This may include overnight stays
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
TraceGains
TraceGains is a computer software company specializing in food safety and quality assurance software.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$6MKey Investors
SaaS Capital
2024-10-07Acquired
2018-11-01Debt Financing· $6M
Leadership Team
Gary Nowacki
CEO
Recent News
Precedence Research
2025-10-09
2025-08-21
Food Business News
2025-08-15
Company data provided by crunchbase