Saviance · 1 month ago
IT Technician (0-3 years) IT Technician (0-3 years)
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expSaviance is seeking an IT Technician who will serve as the face of IT, addressing computer issues and enhancing the digital user experience. The role involves troubleshooting technical issues, ensuring device security, and supporting new hire onboarding while working onsite across multiple locations in Indianapolis.
Information Technology & Services
No H1B
Responsibilities
Technicians will be the “face of IT”, working directly with *** resources to address computer issues, questions and concerns
Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success
Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.)
IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services
As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology
You will bring your technical and customer experience to troubleshoot technical issues when they arise
With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across ***
Qualification
Required
Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers
Basic understanding of multiple operating systems (Windows, Mac, iOS)
High School Diploma/GED
Qualified candidates must be legally authorized to be employed in the United States. *** does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Preferred
Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
Completed Microsoft 365 Fundamentals Certification
Previous Help desk experience
Previous Customer Service experience
Company
Saviance
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rohit M.
Managing Partner
Company data provided by crunchbase