Oxford Solutions · 2 weeks ago
Help Desk Support
Pittsburgh, PA
Full-time
Hybrid
New Grad, Entry Level
$15/hr - $15/hrOxford Solutions has an opening with their retail client for a Help Desk Support Specialist. The role involves serving as the first point of contact for customers seeking technical assistance, performing remote troubleshooting, and ensuring timely resolution of issues.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Write concise, informative service tickets
Walk customer through the problem-solving process
Follow up on all tickets in a timely manner and pursue issues through to resolution
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Qualification
Required
Experience in a help desk or customer support role
Experience using ticketing systems and writing technical support reports and documentation
Good understanding of computer systems, software applications, desktop and laptop computers, printers and networks
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered
Preferred
Associate Degree preferred or equivalent level of work experience
Benefits
PAID TRAINING
Company
Oxford Solutions
Oxford Solutions is a staffing and recruiting company that offers IT consulting services.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-04-15
Company data provided by crunchbase