Olive Ave Jewelry · 2 weeks ago
Customer Experience & Sales Specialist
Mesa, Arizona, United States
Full-time
Onsite
New Grad, Entry Level
$18/hr - $25/hrOlive Ave Jewelry is a rapidly growing company seeking a motivated Customer Experience & Sales Specialist to enhance brand experience and guide customers through meaningful purchases. This role involves managing customer communications, driving engagement and conversion, while ensuring a positive brand experience across multiple channels.
Retail
Responsibilities
Engage customers with a consultative sales approach - virtually and in person, guiding them through product options and confidently recommending solutions aligned with their needs, vision, and budget
Convert inquiries into sales opportunities through timely communication, strong product knowledge, and proactive follow-up
Manage customer relationships across all communication platforms, ensuring a consistent, persuasive, and positive brand experience
Drive customer confidence by clearly explaining product features, customization possibilities, warranties, processing timelines, and post-purchase care
Maintain accurate customer records and notes to support efficient follow-up and ensure smooth transitions throughout the sales cycle
Build long-term customer loyalty through exceptional service, empathy, and relationship nurturing—before, during, and after purchase
Represent Olive Ave’s brand values, providing a polished and compelling experience in-store, online, and across social channels
Qualification
Required
Self-starter with a proactive and goal-oriented mindset; able to work both independently and collaboratively
Exceptional verbal and written communication skills with the ability to persuade, inform, and inspire confidence
Strong ability to assess customer needs and make informed recommendations that drive decision-making
High attention to detail, accurate information retention, and effective active listening
Resilient and adaptable, able to navigate changing priorities while maintaining composure
Exceptional organizational skills, capable of managing multiple customers and tasks simultaneously while maintaining clarity
Demonstrates a positive, solutions-oriented attitude and contributes to a supportive team culture
Comfortable learning and retaining detailed product knowledge to represent the full value of Olive Ave offerings
Proficiency with Microsoft Office programs including Outlook, Word, Teams, and Excel
Preferred
Proven experience in a customer-facing or sales-related role with a track record of building customer trust and driving outcomes
Ability to excel in fast-paced environments and maintain professionalism under pressure
Working knowledge of sales strategies and relationship-based selling
Strong comfort engaging diverse clients, guiding conversations toward confident purchasing decisions
Growth mindset with enthusiasm for continuous learning and development
Benefits
Paid time off (PTO)
Designated sick leave
Holiday pay
Company
Olive Ave Jewelry
Olive Ave Jewelry is the new face of our family owned and operated jewelry company that has been in business for over 35 years, first established in 1981 as The Diamond Consortium.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Todd Searle
Co-Founder
Company data provided by crunchbase