Scalence L.L.C. · 2 months ago
AV support technician
Longmont, CO
Full-time
Onsite
New Grad, Entry LevelScalence L.L.C. is seeking enthusiastic individuals for an exciting opportunity in audio-visual support. This role involves providing exceptional support for video conferencing and event services, troubleshooting issues, and ensuring maximum uptime for video conferencing environments.
Information Technology & Services
Responsibilities
Possess a working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Poly DMA, and Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including hardware and software issues
Process service requests within the Video and Event Services area efficiently
Experience with industry-standard meeting platforms like Zoom Meetings, Teams Meetings, and Cisco WebEx
Schedule, set up, and disconnect video conferences for various meetings
Collaborate with third-party vendors to troubleshoot issues and perform root cause analysis
Adhere to SLAs and ensure maximum uptime for video conferencing environments and event services
Conduct equipment audits, including those in executive spaces
Qualification
Required
Possess a working knowledge of video infrastructure and endpoint equipment such as Cisco CUCM, Cisco TMS, Cisco Expressways, Poly DMA, and Zoom video conferencing
Troubleshoot and resolve video conferencing and event service incidents, including hardware and software issues
Process service requests within the Video and Event Services area efficiently
Experience with industry-standard meeting platforms like Zoom Meetings, Teams Meetings, and Cisco WebEx
Schedule, set up, and disconnect video conferences for various meetings
Collaborate with third-party vendors to troubleshoot issues and perform root cause analysis
Adhere to SLAs and ensure maximum uptime for video conferencing environments and event services
Conduct equipment audits, including those in executive spaces
Preferred
We prefer candidates who are local to the Longmont, CO area
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase