Scalence L.L.C. · 2 months ago
Five9 Architect
Stamford, CT
Full-time
Onsite
Mid LevelScalence L.L.C. is seeking an innovative and skilled professional to become a key part of their team, contributing to contact center solutions. This role is crucial in implementing and supporting software across various configurations and environments, emphasizing creativity, teamwork, and excellence.
Information Technology & Services
Responsibilities
Implement, troubleshoot, and support contact center software solutions
Identify and resolve underlying causes of technical issues
Conduct business scans and ensure service readiness post-maintenance
Maintain awareness of service outages and software changes impacting clients
Collaborate cross-functionally in a customer-facing capacity
Qualification
Required
Ability to work directly for the company on W2
Proven experience in implementing and supporting contact center software solutions
Strong problem-solving skills with the ability to diagnose and resolve issues efficiently
Experience in designing and automating large-scale distributed systems
Knowledge of administering call routing, IVRs, and disaster recovery solutions
Preferred
Experience with platforms like Five9, Nice, or similar
Ability to optimize contact center software solutions in collaboration with clients
Strong interpersonal skills to enhance client relationships and satisfaction
Benefits
Inclusive and diverse work environment
Opportunities for professional growth and development
Supportive team culture that values collaboration and innovation
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase