Nesco Resource · 1 month ago
Helpdesk CSR
Hampton, VA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrNesco Resource is looking for an enthusiastic problem-solver to join their Customer Service team as a Customer Service Representative. This role involves handling customer inquiries, resolving routine issues, and providing support via phone, email, and chat while assisting with customer onboarding and maintaining accurate account records.
ConsultingHuman ResourcesStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Handle basic customer inquiries and provide support via phone, email, and chat
Resolve routine issues like phone activations, order tracking, and general complaints
Escalate more complex problems to senior team members when necessary
Assist with onboarding new customers and maintaining accurate account records
Help coordinate with service providers, help desks, and other teams to ensure great service
Perform data entry and process customer orders
Act as an intermediary to prevent unnecessary upselling from service providers
Qualification
Required
A high school diploma or equivalent
Prior customer service experience, preferably in a client-facing or high-volume environment
Basic computer and smartphone proficiency
Excellent written and verbal communication skills
A patient, empathetic, and professional approach to customer interactions
The ability to work both independently and collaboratively
The ability to obtain and maintain applicable security clearances
Preferred
Experience with customer relationship management (CRM) software is a plus
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical
Vision
Dental
401K
EAP (Employee Assistance Program) services
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
Founded in 1956
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase