Oberalp Group · 9 hours ago
Customer Service Representative
Boulder, CO
Full-time
Hybrid
Entry, Mid Level
$20/hr - $24/hr
2+ years expOberalp Group is a management driven family business that creates high quality technical mountaineering products. They are seeking a Customer Service Representative responsible for providing superior customer service and resolving consumer questions or issues related to direct-to-consumer sales orders and returns.
ManufacturingRetailSporting GoodsSports
Responsibilities
Provide a high level of service to our customers
Answer a high volume of phone calls and emails in a positive, professional, and timely manner
Answer questions about our products, brands, and company
Process consumer and pro purchase orders and returns
Communicate with the relevant parties (such as Accounting, Online Store Manager, warehouse) to resolve any issues on consumer orders and returns
Administer the warranty claims process for our customers in coordination with our Warranty Coordinator
Assist with the administration of our pro purchase program, including pro application review and approval
Respond to marketing and sponsorship requests and direct to our Marketing department as appropriate
Proactively resolve problems for consumers
Support our dealer service team with assorted tasks as requested
Participate in proactive sales efforts as directed
Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed
Learn and present the Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work
Execute on a variety of projects, assignments, and tasks that may be assigned
Qualification
Required
Provide a high level of service to our customers
Answer a high volume of phone calls and emails in a positive, professional, and timely manner
Answer questions about our products, brands, and company
Process consumer and pro purchase orders and returns
Communicate with the relevant parties (such as Accounting, Online Store Manager, warehouse) to resolve any issues on consumer orders and returns
Administer the warranty claims process for our customers in coordination with our Warranty Coordinator
Assist with the administration of our pro purchase program, including pro application review and approval
Respond to marketing and sponsorship requests and direct to our Marketing department as appropriate
Proactively resolve problems for consumers
Support our dealer service team with assorted tasks as requested
Participate in proactive sales efforts as directed
Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed
Learn and present the Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work
Execute on a variety of projects, assignments, and tasks that may be assigned
2 to 4 years customer service and/or retail experience, preferably in the ski or outdoor industries
Excellent written and verbal communication skills and strong interpersonal skills
Outgoing, social personality
Strong organizational and computer skills (including Microsoft Office and general computer proficiency)
Ability to work in a team environment
Ability to work independently, take initiative, and make sound decisions
A passion for success, a positive and friendly attitude, and a strong work ethic
Love of the outdoors. A specific passion for mountain sports such as backcountry skiing, climbing/mountaineering, and/or trail running
Preferred
Bachelor's degree preferred
ERP (Navision) and ZenDesk experience preferred
Company
Oberalp Group
Oberalp Group manufactures, designs, sources, and sells sporting goods and related accessories like footwear, mountain sportswear, and more.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Google Patent
2025-04-04
Google Patent
2025-02-17
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