Merrimack County Savings Bank (The Merrimack) · 6 days ago
Loan Operations Representative
Concord, NH, US
Full-time
Onsite
Entry, Mid Level
$21/hr - $24/hr
2+ years expMerrimack County Savings Bank is seeking a Loan Operations Representative to join their team in Concord, NH. The role involves providing support services for loan operations, ensuring quality customer service, and assisting in the servicing of loans from open to close.
BankingFinancial Services
Responsibilities
Responsible for handling a variety of inquires via phone and email
Provides quality customer service by adhering to established customer service standards; providing accurate and timely responses to all customers, both internal and external; handling all complaints in accordance with defined procedures
Assists in servicing loans from open to close
Makes payments to private mortgage insurance (PMI) companies and reviews loans with PMI and makes recommendations for cancellation of coverage as appropriate
Performs periodic reviews of loan collateral to ensure applicable holds are in place
Tracks motor vehicle titles, UCCs and recorded mortgages to ensure liens are perfected. Performs related core system maintenance
Reviews loan billing statements and notices as appropriate
Assists with the quality control review of imaged loan documents as needed
Travel to the Concord post office three times per week to collect post office box contents and return to the office for proper distribution
Qualification
Required
A minimum of 2 years of related experience and/or training, or equivalent combination of education and experience
Proven strong customer service and communication skills, both verbal and written
Strong personal computer skills, including working knowledge of Microsoft Office products
Working knowledge of related loan regulations
Must possess analytical thought process for problem solving
Experience working with core operating systems is required, Jack Henry Silverlake preferred
Reliable, independent means of transportation
Preferred
Experience working with core operating systems is required, Jack Henry Silverlake preferred
Benefits
Medical
Dental
Vision
401K (with Company match)
Pension plan
Paid time off
Tuition reimbursement
Professional development
Company
Merrimack County Savings Bank (The Merrimack)
Since 1867, The Merrimack has been Central and Southern New Hampshire’s trusted community bank- locally governed, locally invested, and deeply committed to the people we serve.
51-200 employees
Funding
Current Stage
Growth StageRecent News
NH Business Review
2025-09-20
NH Business Review
2025-04-10
NH Business Review
2025-03-14
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