NTT DATA, Inc. · 1 month ago
Client Success Specialist
Florida, United States of America
Full-time
Hybrid
Mid, Senior LevelNTT DATA, Inc. is a leading business and technology services provider dedicated to client success and innovation. The Client Success Specialist will maintain and build valuable client relationships, acting as the primary post-sale contact and driving client adoption, expansion, and renewal of services.
Information Technology & Services
Responsibilities
Develops and maintains the relationship with client representatives to Management level, being recognized as the client’s ‘trusted advisor'
Ensures the client is able to interact successfully with the company and to optimize the engagement (measurable through improving CSAT)
Acts as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within the organization
Ensures the client is aware of and is successfully adopting offer features and increasing their usage of services (as appropriate)
Proactively helps the client to realize demonstrable value from the offers and meet their original business (procurement) objectives
Drives up-sell of existing Offers/services and closes the deals to achieve revenue targets
Identifies cross-sell opportunities (to extend organization’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities
Demonstrates the value delivered by the organization throughout the lifetime of the contract and drive a successful and on-time renewal
Minimizes churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process
Be an active member of the regional and Global CS Management practice (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community)
Responsible for DATA Quality Management within own client portfolio
Builds and maintains Client Success Management skills and operating knowledge
Builds and maintains an up-to-date knowledge of company offers
Qualification
Required
Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
Seasoned account planning and stakeholder mapping and management techniques
Ability to interpret a client's business strategy / plans and understand opportunities for company solutions/services
Seasoned knowledge of company's offers and services, including the core functionality and features, linkage within company's service portfolio, pricing structures, client benefits
Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight the organization's expertise and differentiated offerings and position 'partnership' offerings with the client
Seasoned sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals
Ability to execute on-time renewals with minimum volume or price churn
Seasoned knowledge and understanding of IT service environment, service operations and ITIL practices
Seasoned understanding of organization's high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams
Seasoned understanding of organization's billing processes and client invoicing linked to contracted services
Seasoned understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations
Seasoned understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange
Bachelor's degree or equivalent in information technology or sales or a related field
Certification and working knowledge of ITIL practices
Seasoned experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment
Seasoned subject matter and services product expertise within sales and operations
Preferred
Additional relevant vendor certifications is advantageous
Company
NTT DATA, Inc.
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 2019
10001+ employees
H1B Sponsorship
NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
Chris Paulen
Chief Technology Officer
Robert Kastronis
Principal Architect, CSD_Technology Strategy|CTO Office|NTT
Recent News
2025-10-04
EIN Presswire
2025-10-03
Company data provided by crunchbase