Salt River Project · 2 days ago
IT Communications Systems Analyst
Tempe, AZ, US
Full-time
Hybrid
Entry, Mid Level
2+ years expSalt River Project (SRP) is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers in the greater metropolitan Phoenix area. The IT Communications Systems Analyst will be part of the Voice Communications team, responsible for designing, implementing, and supporting enterprise-wide real-time communications to ensure reliable and secure services for SRP stakeholders and customers.
Energy
No H1B
Responsibilities
Plan, execute and deliver real-time communications projects based on roadmaps and stakeholder requirements
Facilitate governance processes, procurement and vendor coordination, stakeholder communication and general project management
Provide subject matter expertise for voice communications technologies
Assist with continually improving voice communications services including: the operational support model, hardware and software lifecycles, and design standards that align with technology trends
Work within a defined set of IT service management processes and procedures, including: Incident, Problem, Knowledge, Request, Configuration, Change management
Troubleshoot and determine root causes of complex issues, failures or outages that could include issues with voice endpoints, applications, operating systems, services, hardware, network connectivity and other infrastructure
Provide after-hours rotational on-call support
Qualification
Required
A bachelor's degree relevant to the assignment from an accredited institution is preferred
For a Level 2 (Journey), a minimum of two years of experience to four years related experience is required (if no degree, six-eight years of relevant experience or equivalent combination of education and related experience totaling six-eight years)
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: End user support processes and functions
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: User experience and interface design
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: IT service management and ServiceNow
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Process workflow design and automation
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Data management, reporting and analytics
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Project management
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Microsoft Windows operating systems
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Microsoft 365 platform (Office Pro Plus, Teams, Planner, etc.)
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Active Directory, Group Policy, NTFS permissions, DNS
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Virtual Meetings (Microsoft Teams, Zoom, etc.)
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Enterprise VoIP/SIP telephone system support
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Voice Infrastructure: E911, Voice Leased Services, Voice Routing & Security, Performance Monitoring & Analytics
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Voice Devices: Phones, Satellite Communications, Call Boxes & Intercoms, Horns & Strobe Lights
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Dispatch Turret Phone Consoles
Requires in-depth working knowledge of and experience with multiple technical areas across a large-scale enterprise environment in the following areas: Voice Recorders
The successful candidate will possess the following strengths: A strong background in client support and demonstrated ability to work with clients of varied technical skill levels
The successful candidate will possess the following strengths: Knowledge in many areas of the role's technology focus including service design, monitoring, alerting, management, integration & migration in a large organization with multiple data centers
The successful candidate will possess the following strengths: Knowledge and application of Microsoft, ServiceNow and industry best practices and security principles
The successful candidate will possess the following strengths: Detail oriented with strong analytical, problem solving and technical troubleshooting skills
The successful candidate will possess the following strengths: Well-organized with the ability to manage and prioritize multiple tasks simultaneously
The successful candidate will possess the following strengths: Strong interpersonal skills and the ability to work effectively in a team as well as independently when necessary
The successful candidate will possess the following strengths: Excellent oral and written communication skills, including understanding of good documentation practices
All candidates must be legally authorized to work in the United States
Benefits
Pension Plan (at no cost to the employee)
401(k) plan with employer matching
Available your first day: Medical, vision, dental, and life insurance
Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
Parental leave (up to 4 weeks) and adoption assistance
Wellness programs (including access to a recreation and fitness facility)
Short and long-term disability plans
Tuition assistance for both undergraduate and graduate programs
10 Employee Resource Groups for career development, community service, and networking
Company
Salt River Project
As one of Arizona's largest utilities, Salt River Project has delivered low-cost, reliable power and water for more than 100 years.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
W
Ward Roadarmel
CRO
Recent News
Energy-Storage.News
2026-01-20
altenergymag.com
2026-01-16
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