Liberty Software · 4 days ago
Key Account Manager (Specialty Pharmacy Technician)
Dallas, TX, US
Full-time
Onsite
Mid, Senior Level
2+ years expLiberty Software is seeking a specialty pharmacy expert and customer service champion to serve as a Key Account Manager for their MID Group. This role involves partnering with existing pharmacy clients, providing dedicated support, and ensuring timely communication regarding software matters and client needs.
PharmaceuticalSoftware
Responsibilities
Operate as the point of contact for any and all software matters specific to onboarding and maintenance of specialty pharmacies
Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
Ensure the timely and successful delivery of solutions to clients' unique needs such as configuring and customization of Liberty's software, work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc
Communicate clearly with clients about status of purchases, trouble tickets, and requests
Assist with high severity requests or issue escalations as needed
Clearly document client's software issues and escalate appropriately
Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client's unique needs
Provide web-based training of Liberty's pharmacy software to clients
Become an expert on Liberty's software in order to answer questions and guide clients in best practices for their specific needs
Assist in other areas when needed
Qualification
Preferred
2+ years' experience in a specialty pharmacy setting or supporting pharmacies strongly preferred
Bachelor's degree preferred
Certified pharmacy technician a plus
Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
Proven ability to manage multiple projects at a time while paying strict attention to detail
Professional and friendly demeanor is a must
Excellent listening and critical thinking skills
Benefits
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Company
Liberty Software
Liberty is a pharmacy management system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase