Southland Organics · 10 hours ago
Chat Support Agent
United States
Full-time
Remote
New Grad, Entry LevelSouthland Organics is seeking a dedicated Chat Support Agent to join our Environmental Services team. This role is crucial in providing timely, accurate, and friendly support to our customers, helping them navigate our organic waste solutions and services.
AgricultureFarmingNatural Resources
Responsibilities
Respond promptly and professionally to customer inquiries through chat platforms
Assist customers with questions related to organic waste collection, recycling programs, and service schedules
Document customer interactions and update relevant records accurately
Identify opportunities to improve customer satisfaction and suggest service enhancements
Work closely with operations and sales teams to provide accurate information and resolve customer concerns
Maintain up-to-date knowledge of company offerings, policies, and environmental regulations
Handle multiple chat conversations simultaneously while maintaining quality and attention to detail
Qualification
Required
High school diploma or equivalent; additional education in environmental studies or customer service is a plus
Proven experience in a customer support role, preferably in chat or digital communication
Strong written communication skills with excellent grammar and spelling
Ability to quickly understand and explain environmental services and processes
Comfortable using chat software and CRM systems
Problem-solving mindset with patience and empathy
Ability to multitask and manage time effectively in a fast-paced environment
Preferred
Experience in the environmental services or waste management industry
Familiarity with sustainability practices and organic waste processing
Additional language skills are a plus
Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Paid time off and holiday leave.
Opportunities for professional development and training.
Supportive work environment committed to sustainability and community impact.
Flexible scheduling options to promote work-life balance.
Company
Southland Organics
Southland Organics supports agriculture and poultry farming with their natural solutions for the various challenges at a molecular level.
Founded in 2009
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Mike Usry
President
Company data provided by crunchbase