OLIVER Agency · 3 weeks ago
Client Service - Account Manager
Brooklyn, OH
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
4+ years expOliver Inc. is a longstanding company focused on providing innovative printing and packaging solutions. They are seeking a customer-oriented Account Manager to build and maintain strong relationships with clients, manage client accounts, and ensure high-quality service delivery.
AdvertisingConsultingInternetMarketing
Responsibilities
Understand client's business goals and challenges to provide effective solutions
Manage a portfolio of client accounts, ensuring their needs are met
Client and internal communication regarding customer orders, samples, estimates and job specifications
Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production
Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department
Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates
Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits
Audit and update open sales order, finished goods inventory, and open orders for billing purposes
Qualification
Required
4 to 5 years of experience in a customer service, sales, manufacturing environment
Proficient in Windows, Word, Excel, ERP and CRM systems, (JD Edwards preferred)
Ability to multi-task while exercising judgment in a high-volume and fast-paced environment
High School diploma; college degree a plus
Excellent oral and written communication skills
Occasional overnight travel when necessary
Preferred
JD Edwards experience
Company
OLIVER Agency
Established in 2004, we are the first and only company to exclusively design, build and run bespoke in-house agencies and ecosystems for brands.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-10Acquired
Leadership Team
Kristi VandenBosch
Chief Executive Officer, North America
Simon Martin
Founder & Chairman
Recent News
2025-07-09
Newcastle Herald
2024-10-19
Business Journals
2024-05-12
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