CVS Health · 5 days ago
Executive Director, Digital SRE & Operations
Austin, TX
Full-time
Hybrid
Director/Executive
$175K/yr - $335K/yr
18+ years expCVS Health is dedicated to building a world of health around every individual, and they are seeking an Executive Director for Site Reliability Engineering (SRE) to lead the strategy and execution of operational excellence across their Digital Technology organization. The role involves ensuring the reliability and scalability of digital systems and integrating modern SRE practices, AI-driven operations, and DevOps automation.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Define and own the enterprise SRE strategy, including SLOs, SLIs, error budgets, and reliability roadmaps
Establish reliability standards and practices across web, mobile, backend services, APIs, data platforms, and AI workloads
Drive a culture of reliability-by-design and operational excellence across engineering teams
Lead adoption of AIOps capabilities for proactive issue detection, alert noise reduction, and predictive failure prevention
Implement AI-assisted incident triage, automated runbooks, root-cause analysis, and self-healing systems
Partner with the AI Platform team to integrate LLMs and ML models into operational workflows (log summarization, anomaly detection, remediation)
Own enterprise observability strategy across metrics, logs, traces, and user experience monitoring
Standardize tooling and practices using platforms such as Datadog, Splunk, Prometheus, Grafana, OpenTelemetry
Deliver real-time dashboards and executive reporting on uptime, performance, latency, and error budgets
Partner with DevOps and Platform teams to ensure safe, automated, and scalable CI/CD pipelines
Enable progressive delivery patterns (blue/green, canary, feature flags) to minimize blast radius
Ensure quality gates, rollback mechanisms, and deployment automation are embedded into delivery pipelines
Lead enterprise incident response, escalation, and post-incident learning (blameless postmortems)
Reduce MTTR, MTTD, and incident frequency through automation and preventive engineering
Establish runbooks, on-call models, and operational readiness reviews
Ensure reliability and scalability across cloud environments (Azure, GCP, AWS)
Partner with Finance and Platform Engineering to drive FinOps, cost transparency, and capacity planning
Optimize performance, availability, and cost across high-traffic digital workloads
Build, mentor, and lead global SRE teams, managers, and technical leaders
Define SRE career paths, skill frameworks, and training programs
Foster a culture of learning, accountability, and continuous improvement
Qualification
Required
18+ years of experience in software engineering, platform operations, or site reliability engineering
8+ years leading large-scale SRE, DevOps, or platform reliability organizations
Experience leveraging AI/ML for operations, including anomaly detection, predictive alerts, log analysis, or automated remediation
Familiarity with AIOps tools such as Datadog Watchdog, Dynatrace Davis, Splunk AI, Elastic AIOps, or custom ML/LLM solutions
Understanding of how to safely operate and monitor AI-enabled production systems
Deep expertise in distributed systems, cloud infrastructure, and high-availability architectures
Strong knowledge of SRE principles, DevOps, and reliability engineering at scale
Experience implementing AIOps or AI-driven operational tooling
Executive-level communication skills with the ability to influence senior leaders and business stakeholders
Experience operating mission-critical digital platforms serving millions of users
Background in regulated industries (healthcare, financial services, insurance)
Experience partnering with platform engineering, AI teams, and enterprise architecture
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Preferred
Master's degree preferred
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase