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SBG Technology Solutions, Inc. · 2 weeks ago

macOS Customer Support Engineer - SBG

Arlington, VA

Full-time

Onsite

Mid Level

3+ years exp

SBG Technology Solutions, Inc. (SBG) offers IT Governance and Cyber Security innovation to federal and commercial clients. They are hiring a macOS Customer Support Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) by managing macOS-related incidents and providing endpoint management and engineering support.

ConsultingInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary customer-facing interface for macOS-related incidents and service requests

Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services

Assist with imaging, patching, application deployment, and account management for macOS devices

Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise solutions

Write, bench test, and support Shell/Bash/Python scripting

Provide training and guidance to end users on macOS features, policies, and security best practices

Qualification

MacOS supportJAMFShell/Bash/Python scriptingTroubleshooting skillsCustomer serviceApple Certified Support ProfessionalApple Certified IT ProfessionalDatabase managementCompTIA Security+Federal IT support experience

Required

Must be a US Citizen or Permanent Resident

Must be able to pass a Federal background check

Must be determined suitable for federal employment

3+ years of experience supporting macOS systems in enterprise environments

Strong troubleshooting skills for endpoint, application, and user issues

Excellent customer service and communication skills

BS Degree in Computer Science/Engineering or related discipline

Apple Certified Support Professional (ACSP)

Apple Certified IT Professional (ACITP)

Apple Device Support

CompTIA Security+

Eligible for DHS security clearance

Preferred

Familiarity with JAMF preferred; other MDM platforms (AirWatch, Intune) acceptable

Database management expertise preferred

Shell/Bash/Python scripting skills preferred

Federal IT support experience preferred but not required

Company

SBG Technology Solutions, Inc.

Founded in 2004

Alexandria, Virginia, USA

51-200 employees

http://sbgts.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

2021-09-14Acquired

Leadership Team

Bruce Dickey

President and CEO

Lauren DiPasquale

Senior Enterprise Analyst, Strategic Partnership Management

Recent News

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