TGI Office Automation · 2 days ago
Systems/Network Administrator
Brooklyn, NY
Full-time
Onsite
Mid Level
$85K/yr - $85K/yr
4+ years expTGI Office Automation is a second-generation family-owned business that provides comprehensive office technology solutions. The Systems/Network Administrator will provide advanced technical support, manage network environments, and troubleshoot hardware and software issues to ensure timely resolution of customer requests.
Information ServicesInformation Technology
Responsibilities
Hands on administration of Windows desktop and server environments
Management and Administration of the TGI corporate network
Management and Administration of Azure Active Directory, DNS, DHCP and O365
Management and Administration of Microsoft Teams
Management and Administration of VmWare and Hyper-V virtual environments
Support and configuration of NAS and SAN technologies from various vendors
Installing, configuring and troubleshooting routers, firewalls, switches and wireless access points. (Cisco, Meraki, HP, UniFi, SonicWall)
Troubleshooting complex application/hardware/network/system incidents and providing timely remediation and root cause analysis
Managing and maintaining inventory of hardware, installed software and corporate licensing
Documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Timely responses to support tickets on Connectwise service board
Qualification
Required
Hands on administration of Windows desktop and server environments
Management and Administration of the TGI corporate network
Management and Administration of Azure Active Directory, DNS, DHCP and O365
Management and Administration of Microsoft Teams
Management and Administration of VmWare and Hyper-V virtual environments
Support and configuration of NAS and SAN technologies from various vendors
Installing, configuring and troubleshooting routers, firewalls, switches and wireless access points. (Cisco, Meraki, HP, UniFi, SonicWall)
Troubleshooting complex application/hardware/network/system incidents and providing timely remediation and root cause analysis
Managing and maintaining inventory of hardware, installed software and corporate licensing
Documentation of procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Timely responses to support tickets on Connectwise service board
Strong verbal and written communication skills
Substantial experience with Windows Servers
Substantial experience Managing Office 365 including Sharepoint/Exchange/Teams/OneDrive
Strong understanding of fundamental networking concepts
Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
Experience with VMware and Hyper-V virtual environments
Excellent interpersonal customer service and problem-solving skills
Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
4-6 years technical experience relevant to the above
Ability to work collaboratively within a team environment
A driver's license and vehicle of your own and the ability to travel to Company locations in the Tri-State
A solid and well thought out diagnostic mindset
Physical ability to lift and move heavy equipment (servers, computers, etc.)
The successful candidate must have effective communication skills and the ability to work well under pressure and deadlines to effectively manage complex customer situations
Preferred
Familiarity with the ConnectWise Suite of products is helpful but not a requirement
Benefits
Dental insurance
Health insurance
Vision insurance
PTO
401(k)
Company
TGI Office Automation
TGI have set the industry standard for customer service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Potter
Chief Financial Officer
Ed Carroll
COO
Company data provided by crunchbase