Customer Support Representative jobs in United States
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Concentrix · 2 hours ago

Customer Support Representative

positionCairo, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Concentrix is a global technology and services leader dedicated to empowering the world's top brands through innovative solutions. The Customer Support Representative will respond to customer inquiries via phone, email, or chat channels, resolve customer issues, and ensure customer satisfaction by delivering high-quality support.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Respond to customer inquiries via phone, email, or chat channels
Resolving customer issues
Providing accurate and timely solutions
Documenting customer interactions
Escalating complex queries as needed
Ensuring customer satisfaction by delivering a high level of support
Maintaining professionalism in all interactions

Qualification

Customer support toolsCRM platformsProblem-solvingCommunication skillsOrganizational skillsTeam collaborationTime management

Required

Strong communication skills, both written and verbal, with an ability to convey information effectively and professionally
Problem-solving and critical-thinking skills to resolve customer issues and identify solutions independently
Proficiency in using customer support tools, CRM platforms, and other technologies to manage and document customer interactions
Organizational and time management abilities to handle multiple inquiries and tasks efficiently
Customer-focused mindset with a commitment to providing high-quality service and support
Ability to work collaboratively within a team while also demonstrating independence in task management
High school diploma or equivalent is required

Preferred

Previous experience in customer support or similar roles is preferred but not required
Additional certifications in customer service or related fields are a plus

Company

Concentrix

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Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
dateFounded in 1983
location
Newark, California, USA
people-size10001+ employees
web-link
https://www.concentrix.com

Funding

Current Stage
Public Company
Total Funding
$2.15B
2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired

Leadership Team

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Chris Caldwell
President and CEO
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Pethachi Pichappan
Vice President Information Technology
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Recent News

GlobeNewswire
Concentrix Reports Fourth Quarter and Fiscal Year 2025 Results
2026-01-14
thefly.com
Concentrix reports Q4 EPS $2.95, consensus $2.91
2026-01-14
Benzinga.com
Concentrix Likely To Report Lower Q4 Earnings; These Most Accurate Analysts Revise Forecasts Ahead Of Earnings Call
2026-01-07
Company data provided by crunchbase