Meritrust Credit Union · 11 hours ago
Contact Center Consultant
Wichita, KS
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hr
0+ years expMeritrust Credit Union is committed to representing and serving its communities with a diverse and inclusive culture. The Contact Center Consultant will handle and resolve member service calls, provide information on Credit Union services, and maintain professional relationships with members while ensuring adherence to policies and standards.
Banking
Responsibilities
Receive and handle member telephone questions and complaints in a professional manner
Provide general information to members on Credit Union policies, procedures, and programs
Provide basic information to members on accounts, payments, interest rates, loan options, and savings programs
Perform basic maintenance functions for loan payments
Provide accurate and complete information about Credit Union products and services to members
Maintain and convey the Credit Union's professional reputation
Support the organization through strict adherence to attendance and punctuality policies/guidelines
Maintain good business relationships with members. Member problems and complaints are promptly and professionally addressed and resolved
Ensure Member Contact Center Representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures
Keeps supervisor informed of area activities and significant problems
Maintain good working relationships and coordination with department personnel and management
Provide appropriate assistance to department staff as needed
Assists other Credit Union departments as necessary
Performs related clerical duties as needed
Process ACH loan payments
Maintain office supply inventory and order when needed
Distribute incoming mail for the department
Actively and professionally cross sells Credit Union services
Maintain goals of the Contact Center to include phone quality, calls per hour, availability, talk time, and handle ratio
Qualification
Required
High School Diploma or GED
General knowledge of Credit Union policies and procedures
Basic understanding of loans, payment processes, and interest rates
Six months of experience in customer service or Contact Center environment
Excellent verbal and written communication and member/customer service skills
Ability to work well under pressure with a positive and professional demeanor
Ability to use a personal computer and related software applications including Microsoft Word and Excel
Solid math skills and bookkeeping abilities
Problem analysis and problem solving
Able to read/write and comprehend instructions, memos and correspondences
Benefits
Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage
Company
Meritrust Credit Union
Meritrust Credit Union offers loans, insurance, financial education, digital banking, and other services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Nastars
President/CEO
Jess Howard
VP, Chief Financial Officer
Recent News
2025-11-02
2025-11-01
Company data provided by crunchbase