Tammac Holdings Corporation · 9 hours ago
Customer Service Representative - TEMP
Wayne, PA
Full-time
Onsite
New Grad, Entry LevelTAMMAC HOLDINGS CORPORATION is seeking a knowledgeable and customer-focused Customer Service Representative to handle inquiries related to tax and insurance matters. The role involves responding to client questions via phone and email, providing clear explanations of tax-related documentation and insurance policies while ensuring customers feel supported during complex processes.
Financial Services
Responsibilities
Respond promptly to customer inquiries via phone and email regarding tax documentation, insurance policies, claims, and related matters
Provide accurate information and guidance on company procedures, compliance requirements, and customer account details
Assist customers in understanding forms, notices, and billing statements related to tax or insurance
Escalate complex or technical issues to subject matter experts while ensuring timely follow-up with the customer
Maintain detailed and accurate records of customer interactions in the CRM system
Collaborate with internal departments (e.g., servicing, accounting, compliance) to resolve issues efficiently
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
Stay up to date with industry regulations, company policies, and best practices
Qualification
Required
High school diploma or equivalent
Prior experience in customer service, preferably in tax, insurance, or financial services
Strong written and verbal communication skills with the ability to explain complex topics in simple terms
Excellent problem-solving skills and attention to detail
Comfortable working with CRM systems, and other office software
Ability to multitask and manage time effectively in a fast-paced environment
A customer-first mindset with empathy and professionalism
Preferred
Associate's or bachelor's degree in finance, business, or a related field
Spanish speaker a plus, but not required
Company
Tammac Holdings Corporation
With over 45 years of experience as a leading manufactured housing lender, Tammac helps you find the right loan for your needs.
Founded in 1976
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60MKey Investors
LL Funds
2019-03-19Private Equity· $60M
Leadership Team
Ambica Mohabir
General Counsel and Chief Compliance Officer
Company data provided by crunchbase