AmeriGas · 1 week ago
Supervisor - Service Operations Support
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expAmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Service Operations Support Supervisor is responsible for planning and scheduling Service Technicians, supervising Service Coordinators, and ensuring continuous improvement in service metrics through collaboration with various departments.
FinanceInformation Technology
Responsibilities
Directly responsible for the supervision of assigned Service Coordinators, including workload planning and management, coaching, development and performance management
Ensure daily work queues and appropriate resources are assigned to meet field operation’s needs
Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets
Collaborate closely with various departments to ensure cohesiveness in planning
Be available to team members to handle daily business questions and facilitate communication between Service Coordinator and districts where concerns arise
Communicate key business initiatives, monthly metric standings, and core business values to team
Fully understand the Service Coordinators job function, daily activities, and work expectations
Monitors assesses and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary
Prepare and administer annual reviews
Qualification
Required
Must have prior experience with technician routing/dispatching
Demonstrated supervisory or management experience in operations or call center environment
Ability to collaborate with others to ensure execution of objectives
Strong interpersonal skills and ability to engage and motivate team
Must be analytical and capable of translating data into actionable results
Knowledge of Safety protocols
Ability to understand and relate technical requirements
Proficient in Microsoft office products, such as PowerPoint, Word, and Excel
Strong communication skills (both written & verbal)
Effective problem-solving skills & acute analytical skills
Customer service oriented
Detail oriented with strong organizational & time management skills
3+ years supervisory experience
Preferred
Bachelors degree preferred
3+ years of service routing/logistics for multi-location units experience preferred
Propane experience a plus
Company
AmeriGas
AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI.
5001-10000 employees
H1B Sponsorship
AmeriGas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (10)
2022 (4)
2021 (6)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.05B2025-05-21Debt Financing· $550M
2023-05-22Debt Financing· $500M
Leadership Team
Brett Greer
IT Manager Business Partner
Jennifer Curtis
Finance Business Partner
Recent News
PR Newswire
2025-09-17
2025-06-22
2025-06-22
Company data provided by crunchbase