HealthierHere · 1 week ago
Application Engineer
Seattle, WA
Full-time
Hybrid
Senior Level
$100K/yr - $120K/yr
6+ years expHealthierHere is a regional collaborative in King County focused on eliminating health disparities and enhancing health and well-being through innovative partnerships. The Application Engineer will oversee the technical health and performance of the Connect2 platform, acting as the liaison between internal teams and external vendors to ensure effective management of application enhancements and reliability.
Health CareMedicalWellness
Responsibilities
Maintain deep understanding/uses of the C2 Technology
Monitor application performance, environment stability, resource utilization, and system health
Manage platform configurations and coordinate enhancements, bug fixes, and new feature releases with the external vendor
Executes release preparation and validation activities, including testing, documentation review, user acceptance testing, environment promotion, and functional validation
Provide Tier 2 support for the application in collaboration with external vendors
Performs systems analysis, analyzes requirements, builds workflow, configures the system, and maintains application integrity
Excellent decision making ability, work collectively and independently, process driven, communicative, and escalate issues appropriately
Contribute to the Connect2 product roadmap by identifying opportunities for improvement and aligning them with HealthierHere’s strategic direction
Implement the Connect2 product roadmap in collaboration with the CFOO and Director
Facilitate change management processes and provide technical details and recommendations to the Change Control Board (CCB)
Collaborate with internal stakeholders (operations, customer support, implementation, compliance) to gather requirements and prioritize feature requests
Troubleshoot application issues, escalating to HH’s leadership and vendor as needed and ensuring timely resolution
Conduct root cause analysis with the external vendor for all outages and incidents and recommend actions to mitigate future incidents
Maintain documentation for environments, configurations, integrations, and release management
Support integration maintenance, monitoring, and troubleshooting
Qualification
Required
Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
6+ years of experience in application engineering, administering and configuring SaaS systems, or technical platform management
No coding experience needed
Experience in managing relationships with a vendor for a SaaS or managed services software solution
Strong understanding of software release cycles, version control, testing, and change management
Skilled in troubleshooting applications, interpreting logs, and understanding integrations/APIs
Excellent communication and documentation skills
Experience working with external vendors or technical partners
Preferred
Background in digital health, care coordination, case management systems, or public health technology
Company
HealthierHere
HealthierHere is a nonprofit collaborative dedicated to improving health and advancing equity in King County, WA.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Kim
CEO
Catherine Seneviratne
Partner Support and Operations Manager
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