Pier Sixty-Six · 7 hours ago
Host/Concierge
Fort Lauderdale, FL
Full-time
Onsite
Entry, Mid LevelPier Sixty-Six Resort is a luxury destination in Fort Lauderdale, offering exceptional hospitality experiences. The Host/Concierge will be responsible for ensuring guest satisfaction by managing inquiries, coordinating services, and maintaining a welcoming environment for all visitors.
Responsibilities
Respond promptly and accurately to all customer inquiries regarding Club and Resort hotel services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and Resort practices to ensure a positive and memorable experience
Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming. Handle the storage and retrieval of packages, dry cleaning, and flowers. Coordinate with the valet staff to retrieve guest vehicles
Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate
Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations
Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests
Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition
Undertake other tasks or projects as assigned by the Management team
Provide coverage for other roles during meal periods and in case of emergency
Build and establish a strong & professional rapport with guests/residents, maintaining an excellent customer relationship
Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume
Assist with other tasks as required and where necessary to ensure optimum service to guests
Qualification
Required
Previous luxury hotel experience preferred
High school diploma or equivalent; additional education in hospitality management or related field is a plus
Proven experience in a similar role, preferably in a hotel or hospitality environment
Strong proficiency in using hotel management software and computer systems
Excellent customer service and communication skills
Ability to work independently with minimal supervision and prioritize tasks effectively
Attention to detail and accuracy in financial and administrative tasks
Benefits
Group medical, dental, vision, life, and disability benefits.
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program
Paid time off/sick time
Participation in a 401(k) plan with a company match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Company
Pier Sixty-Six
One of South Florida’s most storied properties, Pier Sixty-Six has been transformed by Tavistock Development Company as the social harbor of Fort Lauderdale.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase