H-E-B · 8 hours ago
Shop Supervisor I
San Antonio, TX
Full-time
Onsite
Mid LevelH-E-B is a leading omnichannel retailing company, and they are seeking a Shop Supervisor I to oversee daily shop operations and ensure quality customer service. The role involves monitoring work volume, assisting in work scheduling, and providing coaching to partners to achieve daily business goals.
Retail
Responsibilities
Supervise daily Shop operations
Monitor work volume
Assist in work scheduling
Provide / coach on responsive customer service
Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development
Provides Partners performance feedback
Provides direct assistance to resolve Partner issues and concerns; escalates if needed
Assists in developing Partner work schedules to ensure business needs are met
Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved
Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals
Practices / coaches on expense control
Monitors daily work volume; recommends appropriate balance of staffing levels and overtime
Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life
Ensures adequate readiness levels of all vehicles / equipment to meet business needs
Researches / responds to customer inquiries; makes necessary corrections
Fosters / promotes compliance with process, facility, and governmental safety requirements
Maintains / fosters a clean, safe, well-organized, and pest-free facility
Identifies, addresses, and resolves sanitation, maintenance, and safety issues
Qualification
Required
a degree or comparable experience
communication and influencing skills
Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development
Provides Partners performance feedback
Provides direct assistance to resolve Partner issues and concerns; escalates if needed
Assists in developing Partner work schedules to ensure business needs are met
Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved
Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals
Practices / coaches on expense control
Monitors daily work volume; recommends appropriate balance of staffing levels and overtime
Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life
Ensures adequate readiness levels of all vehicles / equipment to meet business needs
Researches / responds to customer inquiries; makes necessary corrections
Fosters / promotes compliance with process, facility, and governmental safety requirements
Maintains / fosters a clean, safe, well-organized, and pest-free facility
Identifies, addresses, and resolves sanitation, maintenance, and safety issues
A related degree or comparable formal training, certification, or work experience
Successful completion of required H-E-B training and classes
Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports
Proficiency operating internal / external software systems
Intermediate verbal / written communication skills
Influencing skills
Analytical skills
Ability to manage multiple priorities and shift focus between tasks; attention to detail
Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
Navigate through all assigned work areas
Preferred
Experience giving presentations
Company
H-E-B
H-E-B is headquartered in San Antonio, Texas with approximately $46 billion in revenue and 160,000+ Partners.
Founded in 1905
10001+ employees
H1B Sponsorship
H-E-B has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (27)
2023 (57)
2022 (40)
2021 (28)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Jason L.
President & Chief Operating Officer @ Favor Delivery
Roxanne Orsak
Chief Operating Officer
Recent News
2023-12-26
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