Collaboredge Inc · 2 days ago
OCP - Support Transition Manager
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
11+ years expCollaboredge Inc is seeking a Support Transition Manager to coordinate the shift from on-premises procurement modules to ERP cloud. The role involves overseeing daily operations, monitoring staff performance, and resolving operational issues to ensure efficient call center operations.
Information Services
Responsibilities
Organizes, directs, and manages contract operation support functions, involving multiple, complex, and inter-related project tasks
Manages teams of contract Support Personnel at multiple locations
Maintains and manages the client interface at the senior levels of the client organization
Meets with customer and contractor personnel to formulate and review task plans and deliverable items
Ensures conformance with program task schedules and costs
Qualification
Required
Bachelor's degree in IT or related field or equivalent experience
Bachelor's degree in Information Technology or related field or equivalent experience
Call center experience at a managerial level
Experience in a procurement-based environment
Call center experience
Willing to work onsite 4 days a week
Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration
Preferred
PMP certification
Company
Collaboredge Inc
Collaboredge Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase