Asana · 3 days ago
CX Senior Instructional Designer
Chicago, IL
Full-time
Hybrid
Senior Level
$166K/yr - $186K/yr
5+ years expAsana is a leading platform for human + AI collaboration, and they are seeking a CX Senior Instructional Designer to join their Enablement team. This role involves designing and delivering high-impact learning experiences for the Post-Sales organization, focusing on enabling teams to perform at their best through scalable learning solutions.
CollaborationEnterprise SoftwareSaaSSoftwareTask Management
Responsibilities
Partner closely with Enablement leaders and CX stakeholders to align on priority learning needs across teams and regions
Design and deliver scalable, high-impact learning experiences, including courses, certifications, onboarding content, and ongoing development programs
Translate complex product, process, and CX concepts into clear, engaging, and effective learning assets
Build and maintain content within authoring tools, learning platforms, and content management systems
Define success metrics and measure learning effectiveness, including knowledge acquisition, learner engagement, and behavior change
Use data and insights to continuously improve learning experiences and demonstrate business impact
Maintain a high-quality, well-organized learning catalog by inventorying, updating, and retiring content as needed
Manage and improve the CX knowledge base to ensure critical information is accurate, accessible, and sustainable for day-to-day operations
Create and scale frameworks, playbooks, and processes that support consistent onboarding and development across the CX organization
Qualification
Required
5+ years of experience in instructional design, learning & development, or enablement roles
Strong experience designing and building learning content using modern authoring and editing tools (e.g., Articulate, video editing tools)
Experience working within learning, content, or enablement management systems
Excellent written, verbal, and presentation skills, with a sharp eye for clarity and quality
A proven ability to manage priorities, meet deadlines, and execute in a fast-paced, evolving environment
Experience using data and reporting (e.g., Salesforce or similar systems) to measure learning outcomes and impact
A high level of organization, attention to detail, and ownership over your work
Experience working in a SaaS environment
Experience supporting post-sales or customer-facing teams
Familiarity with customer experience, customer success, or support workflows
A strong point of view on engaging, modern learning design and content formats
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
Company
Asana
Asana is a software company that specializes in the fields of work management, productivity, team goals, and project execution.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$453.2MKey Investors
Silicon Valley BankManhattan Venture Partners (MVP)Generation Investment Management
2020-09-30IPO
2020-08-15Undisclosed
2020-06-08Debt Financing· $200M
Leadership Team
Dan Rogers
Chief Executive Officer
Dustin Moskovitz
CEO & Co-Founder
Recent News
2026-01-16
2025-12-10
Company data provided by crunchbase