The IMA Group · 3 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrThe IMA Group is a professional organization that supports various agencies by providing medical and psychological examinations. They are seeking a Customer Service Representative to deliver product and service information while efficiently resolving client inquiries.
Health CareHospitalMedical
Hiring Manager
Nicole Smith
Responsibilities
Schedule and coordinate Independent Medical Evaluations (IMEs), including selecting the appropriate Provider based upon injuries, specialty required, and location
Handle a high volume of incoming emails and calls from clients, attorneys, and claimants
Coordinate transportation and translation services as needed
Drafting and reviewing client cover letters for the IME physician
Following up on IME report status
Maintain confidentiality and securely manage claimant information
Address and resolve client concerns, escalating complex issues when necessary
Qualification
Required
High School Diploma required
Proven ability to multitask, prioritize, and manage time effectively
Strong phone communication, email communication, active listening, and problem-solving skills
Proficiency in Microsoft Word and Outlook
Customer-focused approach with adaptability to different personalities
Excellent communication and presentation skills
Company
The IMA Group
The IMA Group is a hospital & health care company specializing in corporate health and occupational medical services.
Founded in 1990
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Centre Partners
2018-01-01Private Equity
Leadership Team
Victor Cohen
Chief Financial Officer (CFO)
Recent News
Morningstar.com
2025-07-22
2025-07-22
Company data provided by crunchbase