TEKsystems · 15 hours ago
Helpdesk Support Technician
Bedford, OH
Contract
Onsite
Entry, Mid Level
$20/hr - $33/hrTEKsystems is a leading provider of business and technology services, and they are seeking an onsite Help Desk Technician to support a fast-paced operational environment. The role involves configuring and maintaining endpoint devices, providing help desk support, and troubleshooting various technical issues.
Information Technology
Responsibilities
Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices
Image machines, install required applications, and ensure proper user access and permissions
Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors
Receive, log, prioritize, and resolve support tickets through the company’s ticketing system
Provide Level 1–2 support for hardware, software, user access, and connectivity issues
Escalate complex issues to senior IT staff or external vendors as needed
Maintain clear documentation of issues, resolutions, and technical procedures
Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications
Support network connectivity issues—including basic troubleshooting of switches, Wi‑Fi access points, and wired connections
Assist with password resets, account provisioning, and user onboarding/offboarding
Provide hands‑on support for shop‑floor technology, including: Industrial PCs and HMIs, Label printers and production scanners, Specialized manufacturing software and equipment interfaces
Collaborate with production teams to minimize downtime and keep equipment operational
Maintain inventory of devices, accessories, and spare parts
Monitor and update endpoint security tools and patches
Assist with small-scale IT projects such as system upgrades, equipment refreshes, and process improvements
Qualification
Required
Device Setup & Deployment: Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices
Image machines, install required applications, and ensure proper user access and permissions
Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors
Help Desk Support & Ticket Management: Receive, log, prioritize, and resolve support tickets through the company's ticketing system
Provide Level 1–2 support for hardware, software, user access, and connectivity issues
Escalate complex issues to senior IT staff or external vendors as needed
Maintain clear documentation of issues, resolutions, and technical procedures
Troubleshooting & Technical Assistance: Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications
Support network connectivity issues—including basic troubleshooting of switches, Wi‑Fi access points, and wired connections
Assist with password resets, account provisioning, and user onboarding/offboarding
Manufacturing Floor Support: Provide hands‑on support for shop‑floor technology, including: Industrial PCs and HMIs, Label printers and production scanners, Specialized manufacturing software and equipment interfaces
Collaborate with production teams to minimize downtime and keep equipment operational
General IT Operations: Maintain inventory of devices, accessories, and spare parts
Monitor and update endpoint security tools and patches
Assist with small-scale IT projects such as system upgrades, equipment refreshes, and process improvements
Skills: Desktop, Help desk support, Troubleshooting, Customer service, Service desk, office 365, Imaging, Hardware, active directory, spiceworks
Experience Level: Intermediate Level
Job Type & Location: This is a Contract to Hire position based out of Bedford, OH
Preferred
Spiceworks is a nice to have - It owns pretty much anything with a power cord
This person must be comfortable troubleshooting anything, even if it's something they've never touched before
This role will be for someone who doesn't mind figuring things out for themselves (ex. watching a YouTube video on how to fix something that isn't computer related)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase