TEKsystems · 2 days ago
Technical Customer Service Representative - $21/HR
Delavan, WI
Contract
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Customer Service Representative. This role is responsible for providing end-to-end customer support, including troubleshooting, warranty returns, and coordinating with cross-functional teams to ensure customer satisfaction.
Information Technology
Responsibilities
Answer calls and emails in a courteous and professional manner while always ensuring sufficient phone queue coverage
Perform troubleshooting of product performance and application related inquires
Coordinate warranty returns (RGAs) in accordance with company policies
Accurately evaluate returned product with an understanding of what is or is not considered warranty, using this information to update quality records accordingly in SAP and CAR systems
Effectively communicate with cross-functional teams on a regular basis
Create product replacement orders or issue credit to customer accounts whenever applicable
Attend ongoing internal training to obtain technical knowledge of products to adequately address customer questions
Conduct product evaluation trainings internally and externally. Minimal travel may be required
Develop, implement, and maintain training materials as needed
Provide day-to-day problem resolution, especially through effective communications (via phone and email); this position is accountable for managing incoming mail and providing timely responses
Assist customers with product related questions
Accurately document & record technical support calls in Salesforce.com
Perform other tasks and duties as assigned
Qualification
Required
1+ year of professional office setting experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase