Voortman Corporation · 3 days ago
Technical Support Team Lead
Monee, IL
Full-time
Onsite
Mid, Senior LevelVoortman Corporation is a machinery company located in Monee, IL, specializing in manufacturing high-quality industrial machinery. They are seeking a Technical Support Team Lead to manage and mentor a team of technical support professionals while ensuring exceptional support services and improving customer satisfaction.
Machinery Manufacturing
Hiring Manager
Robert Abbink
Responsibilities
Managing and mentoring a team of technical support professionals to deliver exceptional support services
Troubleshooting and resolving technical issues
Ensuring timely and efficient communication with customers
Leading team training sessions
Maintaining documentation of technical solutions
Working closely with other departments to improve support processes and customer satisfaction
Qualification
Required
Strong leadership and team management skills to guide and support technical support staff
Advanced knowledge of troubleshooting and resolving technical issues with industrial machinery or related products
Effective communication and interpersonal skills for handling customers and team interactions
Experience with developing and maintaining technical documentation and training materials
Problem-solving, analytical thinking, and the ability to work effectively under pressure
Technical expertise in areas relevant to machinery operations, servicing, and software
Bachelor's degree in a related technical field or comparable practical experience
Preferred
Experience in a leadership or supervisory role within technical support is a plus
Company
Voortman Corporation
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase