The Glass Guru of Central Ohio · 4 hours ago
Customer Service Representative
Columbus, OH
Full-time
Onsite
New Grad, Entry LevelThe Glass Guru of East Columbus is seeking a Customer Service Representative to be the primary person on the front lines of customer service. The role involves handling inbound and outbound contact with customers, scheduling appointments, and ensuring customer satisfaction through effective communication and support.
Glass Ceramics and Concrete Manufacturing
Responsibilities
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Schedule estimate appointments
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Qualification
Required
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Company
The Glass Guru of Central Ohio
Window Restoration & Replacement Specialists...
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase