inforcer · 5 hours ago
Senior Partner Success Manager
17777 Center Ct Dr S, Cerritos, 90703, US
Full-time
Hybrid
Senior LevelInforcer is a leading provider of innovative solutions in the cybersecurity sector, dedicated to enhancing efficiency and driving success for clients. The Partner Success Manager will build strong relationships with MSP partners, ensuring they are supported and seeing measurable value from the platform while identifying growth opportunities.
Cloud ManagementInformation TechnologySoftware
Responsibilities
Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
Collaborate closely with the Implementation team to ensure smooth client onboarding
Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
Use data and account health indicators to proactively engage with clients, identify risks and drive adoption
Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
Support customer adoption and retention with workshops and training, both in person and virtually
Qualification
Required
Experience in Account Management, Customer Success or a similar client-facing role in the MSP or cybersecurity industry
Excellent communication skills with the ability to build strong client relationships
Commercially minded with confidence in identifying growth and renewal opportunities
Highly organised and self-driven, capable of managing multiple client relationships at once
Comfortable in a fast-paced, tech-driven environment and working across teams
Benefits
Competitive Compensation
Work-Life Balance
Regular Team Socials
Investing in Your Future
Inclusive Environment
Employee Recognition
Company
inforcer
Inforcer offers multi-tenant policy management with Microsoft 365, Azure, MEM, Intune, and Defender.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
Dawn CapitalMeritech Capital Partners
2025-07-22Series B· $35M
2024-10-16Series A· $19M
Leadership Team
Jamie Daum
Co-Founder & CEO
Richard Thompson
Co-Founder and Commercial Director
Recent News
2025-11-27
2025-11-04
2025-07-26
Company data provided by crunchbase