Auto Glass Experts · 2 days ago
Customer Service Representative – Auto Glass Experts
Hickory, NC
Full-time
Onsite
New Grad, Entry LevelAuto Glass Experts is a family-owned business proudly serving the Hickory, NC community, specializing in auto glass repair and replacement. They are seeking a Customer Service Representative to deliver exceptional service, manage customer interactions, and ensure satisfaction through proactive follow-ups.
Automotive
Responsibilities
Make outbound calls to existing customers and warm leads to schedule repairs, replacements, or follow-ups—turning conversations into happy, loyal clients
Deliver friendly, top-notch customer service by phone, in-person, or email—answering questions, calming concerns, and making sure everyone drives away smiling
Listen to customer needs (cracked windshield after a storm? Rock chip from the highway?), recommend the best solutions, and explain options clearly
Keep detailed, accurate records of every interaction, quote, and appointment using our systems
Follow up proactively to confirm satisfaction and fix any issues fast allowing us to build trust that keeps customers coming back and referring friends
Qualification
Required
Previous customer service experience (call center, retail, auto-related a big plus—but not required; we'll train the right person!)
Excellent verbal and written communication skills—you're clear, patient, and friendly even on tough days
Strong problem-solving mindset—you stay calm and find solutions when things get busy
Comfortable in a fast-paced, hands-on environment (some days are steady, others are all-hands after bad weather!)
Basic computer proficiency (we'll get you up to speed on our quoting/scheduling software)
Benefits
Competitive pay + benefits
Real opportunities for growth
Supportive, family-like work environment
Stable hours in a respected local industry
Company
Auto Glass Experts
We are the Charlotte Metro areas local choice for quality customer service and 5 star rated work.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase