Tech People 247 · 2 days ago
Desktop Support Engineer
Triangle, NC
Full-time
Onsite
Entry Level
1+ years expTech People 247 is seeking a L1 Desktop Support Engineer to provide IT infrastructure support and troubleshoot hardware and software issues. The role involves hands-on experience with desktops, printers, and basic network connectivity support, while adhering to customer security compliance standards.
Information Technology & Services
Hiring Manager
Muhammad Ali
Responsibilities
Hands-on experience in installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals
Ability to lift and move equipment weighing up to 50 lbs
Provide Smart Hands support for peripheral and networking hardware, including routers, switches, firewalls, racks, and cabinets
Experience to follow instructions for installing and troubleshooting desktop applications
Skilled in desk-side support and PC break/fix, with basic administration of Windows operating systems
Assist with anti-spyware and anti-virus software, including troubleshooting installation issues
Basic support for iOS/Android tablets, assisting with configuration and troubleshooting
Assist with software and operating system deployments using tools such as MSCM, WDS, or MDM solutions to install Microsoft Office, antivirus software, and company-specific applications
Assist with basic user account management tasks in Active Directory, including password resets, account unlocks, and adding users to existing groups
Assist with access permissions and escalate issues as needed to senior teams for complex Active Directory problems
Basic knowledge of enterprise LAN and WAN setups, with the ability to troubleshoot simple connectivity issues
Familiarity with TCP/IP, DNS, DHCP, VPN, and RDP
Basic wireless network troubleshooting, including using diagnostic tools (ping, ipconfig, Wi-Fi analyser)
Strong written and oral communication skills with clients and management
Excellent people skills for effective interaction with users and teams
Ability to meet deadlines and manage tasks efficiently
Strong deductive reasoning skills for troubleshooting issues
Capability to work independently with minimal supervision
Support of computer networks, as directed by senior technicians or service desk support
Proficient in ticket handling, adhering to client requirements
Qualification
Required
1-3 years' experience in IT infrastructure support, troubleshooting hardware, software, and operating system issues
Hands-on experience in installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals
Ability to lift and move equipment weighing up to 50 lbs
Provide Smart Hands support for peripheral and networking hardware, including routers, switches, firewalls, racks, and cabinets
Experience to follow instructions for installing and troubleshooting desktop applications
Skilled in desk-side support and PC break/fix, with basic administration of Windows operating systems
Assist with anti-spyware and anti-virus software, including troubleshooting installation issues
Basic support for iOS/Android tablets, assisting with configuration and troubleshooting
Assist with software and operating system deployments using tools such as MSCM, WDS, or MDM solutions
Assist with basic user account management tasks in Active Directory, including password resets, account unlocks, and adding users to existing groups
Assist with access permissions and escalate issues as needed to senior teams for complex Active Directory problems
Basic knowledge of enterprise LAN and WAN setups, with the ability to troubleshoot simple connectivity issues
Familiarity with TCP/IP, DNS, DHCP, VPN, and RDP
Basic wireless network troubleshooting, including using diagnostic tools (ping, ipconfig, Wi-Fi analyser)
CompTIA A+ or equivalent entry-level IT certification (or acquired during employment)
Basic awareness of ITIL processes, including Incident, Change, and Problem Management, Service Requests, and spare/buffer stock management
Strong written and oral communication skills with clients and management
Excellent people skills for effective interaction with users and teams
Ability to meet deadlines and manage tasks efficiently
Strong deductive reasoning skills for troubleshooting issues
Capability to work independently with minimal supervision
Support of computer networks, as directed by senior technicians or service desk support
Proficient in ticket handling, adhering to client requirements
Company
Tech People 247
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase