Thruway · 1 month ago
Customer Service and Support Associate
Duluth, GA, US
Full-time
Onsite
New Grad, Entry LevelThruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers. The Customer Service and Support Associate is responsible for managing customer quotations, sourcing products, and ensuring customer needs are met efficiently.
AutomotiveManufacturingTransportation
Responsibilities
Cultivate and maintain strong relationships with customers
Perform "contract review"
Working ability to read prints and specifications
Follows all pricing strategy set forth by GM. Identifies to GM or Ops. Manager lines/documents where Thruway is uncompetitive or underpriced to strategy or customer contract pricing
Understand and communicate customers’ needs and requirements to internal departments (Quality, Sales, Sourcing, Warehouse, Procurement, Management, etc.)
Use product knowledge to get customer the right product for their application at the best price
Solving customer needs and problems quickly and efficiently (building rapport and becoming a trusted advisor)
Prepare quotes for customers (using professional and proper documentation)
Process sales orders via Thruway ERP system (SalesPad, GP and/or Intranet)
Manage delivery dates through GP and customer web portals
Identify and qualify sales opportunities
Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Use Thruway PO quote system on Intranet
Negotiate with customers as required
Follow up on quotes and try to find out why Thruway may have missed an opportunity
Maintain and follow customer Project Quality Plans (PQP’s)
Process sales order returns using correct reason codes
Review customer usage vs. inventory on-hand and on-order to ensure Promise dates are met
Take all opportunities for the clean input and management of company data
Qualification
Required
Excellent listening skills
Excellent reading comprehension skills
Attention to detail and accuracy
Be a good team player that is willing to help others as needed
Self-starter with outgoing personality, positive attitude, and great interpersonal skills
Clear understanding of the operations of GP, SalesPad and the Intranet
Effectively use Microsoft Office suite: Word and Excel
Ability to work thru conflict constructively
Time management and multitasking
Develop understanding of customers Portal systems
Meticulous attention to detail
Maintains professional demeanor and appearance at all times
Knowledge of manufacturing environments and Electro/Mechanical hardware
Read, understand and follow all required Work Instruction, Procedures and the Quality Manual related to job functions
Benefits
Medical
Dental
Vision
Life insurance
Disability plans
Accident protection
Critical illness
Legal shield/ID shield plans
Paid Time Off
Paid Holidays
401k retirement plan with employer match
Company
Thruway
Thruway is a global industrial distribution firm that serves leading manufacturers.
Founded in 1959
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gerry Pullano, CPA
Chief Financial Officer
Armand Cianciosi
Chief Operating Officer
Company data provided by crunchbase