Kavak.com · 2 weeks ago
Customer Support Representative (Remote), UAE National
United States
Full-time
Remote
Entry Level
1+ years expKavak.com is a tech-driven automotive company seeking a Customer Support Representative to join their Customer Onboarding team. This remote role focuses on supporting appointment-based operations by making reminder calls, handling inquiries, and ensuring customers are prepared for their visits or inspections.
AutomotiveE-CommerceE-Commerce PlatformsOnline Portals
No H1B
Responsibilities
Act as the primary point of contact for customers with upcoming sales visits or supply inspections
Make outbound reminder calls to confirm appointments and reduce no-shows
Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements)
Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes
Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams
Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems
Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams
Provide clear and timely updates to internal stakeholders to ensure appointment readiness
Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement
Qualification
Required
Be eligible for the Emiratisation program and hold a valid Family Book
Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role
Strong verbal communication skills in English and Arabic (phone-based role)
Comfortable handling outbound reminder calls and inbound customer inquiries
Confident using CRM, scheduling tools, and digital communication platforms
Detail-oriented, well-organized, and able to manage multiple appointments and follow-ups
Customer-first mindset with a calm, professional, and solution-oriented approach
Team player who collaborates effectively with Sales, Supply, and Operations teams
Benefits
A flexible remote work environment with optional office presence.
Hands-on experience in a fast-growing, tech-driven automotive company.
The opportunity to support a growing customer base in a dynamic industry
Training and development support.
A chance to be part of a UAE National development initiative
Company
Kavak.com
Kavak is a global company with operations in Mexico, Argentina, Brazil, Chile, Turkey, Saudi Arabia, Oman and United Arab Emirates.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.92BKey Investors
HSBCGeneral CatalystKaszek
2025-04-17Debt Financing· $400M
2025-04-16Private Equity· $127M
2022-09-15Debt Financing· $810M
Leadership Team
Carlos Julio Garcia
Founder & CEO
Loreanne Garcia
Co-Founder & Chief People Officer
Recent News
Mexico News Daily
2025-11-05
2025-10-11
Company data provided by crunchbase