State of Tennessee · 1 week ago
INFORMATION RESOURCE SUPPORT SPECIALIST 3 - 01202026-74484
Davidson County, TN
Full-time
Onsite
Entry, Mid Level
$55K/yr - $68K/yr
2+ years expThe State of Tennessee is seeking an Information Resource Support Specialist 3 to provide advanced technical support for information systems. This role involves diagnosing and resolving hardware and software issues, managing help desk operations, and ensuring compliance with state policies.
AgricultureChildrenEducationGovernmentHealth Care
Responsibilities
Repairs and maintains advanced equipment, performs advanced hardware diagnostics, and evaluates hardware for potential upgrades
Uses simple and advanced computer systems for data entry, develops test plans for quality assurance, and manages inventory
Administers the help desk ticketing system, develops and maintains hardware and software inventory plans, and ensures compliance with state policies, law, and guidelines
Inspects advanced mobile devices, performs database backups, manages records, maintains permission controls, and procures necessary hardware and software
Creates test scripts, maintains a knowledge base for issue resolution, and develops and maintains training materials and user manuals for software applications or hardware products
Effectively communicates with vendors, supervisors, and team members. Trains support staff and end-users in the installation and use of hardware or software products
Qualification
Required
Graduation from an accredited college or university with a bachelor's degree and two years of experience in any one of the following areas: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems
Graduation from an accredited college or university with an associate's degree in business data processing (e.g., business data programming, business systems analysis, or computer accounting), management information systems computer and information systems, computer servicing technologies, or other related field may substitute for the required bachelor's degree
Experience in one of the following areas may substitute for the specific Associate's degree on a year-for-year basis to a maximum of two years: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware or software; or (2) the strategic planning of hardware of software systems components for computer or information systems; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems
Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.)
One year of experience as an Info Resource Support Spec 2 with the State of Tennessee
Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card
Company
State of Tennessee
State government is the largest employer in Tennessee, with approximately 43,500 employees in the three branches of government.
10001+ employees
H1B Sponsorship
State of Tennessee has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Hugh Hale
Chief Information Officer, TennCare
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