TalentBurst, an Inc 5000 company · 2 months ago
Business Analyst IV
Cupertino, CA
Full-time
Onsite
Senior Level
$86/hr - $86.32/hrTalentBurst is a rapidly growing business committed to providing a seamless and secure customer experience. They are seeking a 3DS SCA Authentication Funnel Specialist to analyze and improve their authentication processes, aiming to enhance customer experience and recover lost revenue.
RecruitingStaffing Agency
Responsibilities
Collaborate extensively with our analytics and engineering teams to meticulously map every stage of the 3DS SCA authentication funnel, from initial transaction request to final authorization
Investigate and pinpoint the root causes for critical issues such as: Failure to initiate 3DS authentication for eligible transactions. Failure to submit authorization requests after a successful 3DS authentication
Conduct a thorough and detailed review of the EMV 3-D Secure Specification to understand all available data elements, status codes, and error codes
Determine what critical information, as defined by the 3DS spec, is currently missing or underutilized within our analytics funnel
Propose and define requirements for integrating newly identified, high-value data points into our analytics platform and reporting dashboards
Work closely with engineering to ensure accurate and comprehensive data capture, enabling full visibility into the authentication journey
Define key performance indicators (KPIs) and establish robust monitoring mechanisms to track the health and efficiency of the authentication funnel
Provide data-driven recommendations and strategic insights to optimize authentication flows, improve step-up rates, and minimize drop-offs, ultimately leading to significant revenue recovery
A comprehensive, documented map of the current 3DS SCA authentication funnel, clearly highlighting all drop-off points and identified failure modes
A detailed report outlining critical 3DS specification data points currently missing from our analytics and their potential value for business insights
A prioritized list of recommendations for data capture and integration enhancements
In-depth analysis of specific failure scenarios (e.g., reasons for 3DS initiation failure, post-authentication authorization declines)
An actionable optimization plan aimed at improving 3DS step-up rates and reducing funnel abandonment
Qualification
Required
Deep 3DS SCA Expertise: Extensive hands-on experience and a thorough understanding of EMV 3-D Secure (3DS) specifications, including frictionless and challenge flows, data elements, message types, and the implications for Strong Customer Authentication (SCA) under regulations like PSD2
Exceptional Analytical Skills: Proven ability to perform deep-dive data analysis, identify trends, draw robust conclusions, and translate findings into actionable strategies. Experience with funnel analysis is essential
Technical Acumen: Demonstrated ability to read, interpret, and apply complex technical specifications (e.g., payment protocols, API documentation) to real-world problems
Problem-Solving Mindset: Proactive, detail-oriented, and resourceful in identifying and solving complex technical and business challenges
Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences
Company
TalentBurst, an Inc 5000 company
Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Jacobs (she/her)
Sr Vice President of Strategic Partnerships and DE&I/ESG Council
Recent News
2025-11-19
Seattle TechFlash
2025-04-17
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