Stefanini Group · 7 hours ago
Desktop Support Specialist
Princeton, NJ
Full-time
Onsite
New Grad, Entry LevelStefanini Group is a global provider of outsourcing and IT digital consulting services. They are seeking a Desktop Support Specialist responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.
Management Consulting
Hiring Manager
Deepak Tyagi
Responsibilities
Perform laptop builds, imaging, and configuration for Windows and Mac devices
Execute Windows OS migrations, including troubleshooting during and post-migration
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes
Assist with cloud-based application deployments and ensure compatibility during migrations
Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures)
Manage inventory and coordinate with mailroom for device logistics
Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio
Leveraging Management Studio (migration tool), to provide transparency on migration progress
Collaborate with planners and report progress or blockers during daily stand-ups
Perform other tasks as required
Qualification
Required
Perform laptop builds, imaging, and configuration for Windows and Mac devices
Execute Windows OS migrations, including troubleshooting during and post-migration
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes
Assist with cloud-based application deployments and ensure compatibility during migrations
Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures)
Manage inventory and coordinate with mailroom for device logistics
Escalate technical issues promptly and maintain accurate records in ServiceNow/Management Studio
Leveraging Management Studio (migration tool), to provide transparency on migration progress
Collaborate with planners and report progress or blockers during daily stand-ups
Perform other tasks as required
Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies
Familiarity with VDI/DaaS platforms and migration best practices
Ability to work independently and adapt in a fast-paced environment
Excellent communication and customer service skills
Experience with tools like TechToolBar, Citrix Director, VMware vSphere, and MS Teams
Familiarity with Windows 10/11 upgrade processes, VDI/DaaS strategies, and cloud migration frameworks
Proficiency in ServiceNow and workflow visualization tools
Company
Stefanini Group
Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase