ComTech Systems, Inc. · 9 hours ago
Sales Support Coordinator
Gaithersburg, MD
Full-time
Onsite
New Grad, Entry LevelComTech Systems, Inc. is a family-owned small business located in Gaithersburg, MD, providing IT solutions to SMB organizations. They are seeking a Sales Support Coordinator who will support the sales team through administrative coordination, quoting assistance, and maintaining organized processes to ensure an excellent customer experience.
Cloud ComputingCyber SecurityIT Management
Responsibilities
Manage leads, create opportunities, and set appointments, ensuring timely follow-up and next steps
Monitor sales pipeline, maintain PSA/CRM data, and document all activities, notes, and follow-ups to keep deals moving forward
Attend sales meetings, document action items, and assist with agendas and collateral preparation
Respond to customer and prospect inquiries, including email campaigns, onboarding, and follow-ups
Send follow-up emails, reminders, and updates on behalf of the sales team
Create and manage email templates and PSA follow-up activities for stale or lost leads
Support one-off sales requests (computers, phones, licenses, accessories) and prepare accurate quotes
Assist with marketing initiatives, including email drip campaigns, collateral distribution, and event coordination (Lunch & Learns, webinars, etc.)
Facilitate smooth communication and handoffs between sales, marketing, and service teams
Maintain certifications and stay current with industry training
Document processes while suggesting improvements
Provide superior client and internal communication
Assist colleagues as needed
Qualification
Required
High school diploma or higher education
Strong computer skills and comfort with CRM, PSA, and office software
Ability to quickly learn new tools, processes, and systems
Excellent organizational skills with strong attention to detail and accuracy
Ability to manage multiple tasks, meet deadlines, and work effectively under pressure
Experience in customer service or supporting a sales team
Dependable, flexible, and professional demeanor
Self-motivated, engaged team player with a positive attitude
Excellent verbal and written communication skills
Ability to maintain discretion and confidentiality
Calm and professional approach when handling customer inquiries or challenges
Preferred
Experience supporting a sales team, preferably in technical or managed services
Familiarity ConnectWise
Experience with lead generation, appointment setting, or client onboarding
Solid understanding of technology
Experience working in a small business environment
Benefits
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
Medical
Dental
Vision
Disability
IRA Match
Industry Certifications
Company
ComTech Systems, Inc.
In order to remain relevant in the digital age, your company needs the right technology to support your daily operations.
Founded in 1985
2-10 employees
Funding
Current Stage
Early StageLeadership Team
S
Scott Hobbs
President & Founder
Company data provided by crunchbase