M&D · 1 week ago
Conversion Specialist
Coleman, MI
Full-time
Onsite
New Grad, Entry Level
$18/hr - $23/hrM&D has been a leader in remanufacturing innovation for 80 years, developing partnerships with leading OEMs and manufacturers. The Conversion Specialist role is focused on driving company growth by managing customer orders, ensuring satisfaction, and maintaining strong client relationships while providing in-house training and opportunities for advancement.
AutomotiveManufacturingWholesale
Responsibilities
Complete estimate call backs as sales opportunities, per company standards
Answer phone calls and process orders as needed
Check email
Ensure customer service satisfaction and excellent client relationships
Utilize our databases proficiently to look up parts
Check parts availability
Capable of suggesting products and services
Continue training on engine technology
Recognize priorities and problem solving
Work the 5p - 6p shifts in rotation with other upper level sales staff
Transfer calls to a Tech or the parts department based on the customer’s needs
Conduct outbound calls to prospective leads
Employ sales techniques
Complete and utilize sales skills training
Ensure customer records are accurate and up to date
Meet or exceed key performance indicators
Work Saturday shifts in rotation with other upper level sales staff
Complete and monitor lost sale reporting and submit to management for review
Follow up with customers
Follow the HHP system and report any problems to management immediately
Qualification
Required
High school diploma or equivalent
Knowledge of Microsoft Office programs
Knowledge of typing, grammar, and basic written/verbal communication skills
Knowledge of basic customer service principles
Successful completion of pre-employment background and drug screening
Fosters good coworker citizenship and contributes to a positive work environment
Company
M&D
M&D has led the diesel aftermarket in remanufacturing and parts distribution for the past 80 years.
Founded in 1943
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Grant Garrett
Chief Executive Officer
Recent News
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2026-01-07
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