Aligned Automation · 2 days ago
Infra Support\-IT Analyst
Lebanon, Indiana, United States
Full-time
Onsite
Senior Level
5+ years expAligned Automation is a manufacturing company seeking an IT Infrastructure Support Specialist to coordinate with client groups and vendors, create infrastructure strategies, and perform cybersecurity assessments. The role involves troubleshooting various platforms, training end users, and ensuring compliance with cybersecurity practices while supporting multiple business groups.
Business DevelopmentCustomer ServiceInformation Services
Responsibilities
Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan
Perform Cybersecurity assessments according to enterprise and organizational requirements
Train end user(s) on the operations of new equipment, workstation software, networking, etc
Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom
Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations
Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
Provide strategy for immediate and future upgrades/patching of hardware and software applications
Providing supporting documentation for validation and testing of upgrades
Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity
Perform technical requirements gathering and analysis of business and manufacturing IT infrastructure
Coordinate with other Client groups and vendors regarding requirements, operating system requirements, additional hardware requirements and costs
Create strategy and plan to provide qualified infrastructure platforms, and be able to execute the defined plan
Perform Cybersecurity assessments according to enterprise and organizational requirements
Train end user(s) on the operations of new equipment, workstation software, networking, etc
Troubleshooting problems on platforms including; Citrix, RealVNC, VDI, Linux, MacOs, Windows OS, iGel technology and other workstation connected hardware as well as Telecom
Experience in configuring DNS, NTP, Proxy, etc, for MQ workstations
Consultant for questions regarding infrastructure, compatibility, backup, and configuration issues
Provide strategy for immediate and future upgrades/patching of hardware and software applications
Providing supporting documentation for validation and testing of upgrades
Drive the validation of new and existing systems by providing technical design information to assure GMP data integrity
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related technical field
Minimum 5 years of experience in IT infrastructure or end-user support, preferably within the pharma manufacturing industry
Proficiency with Windows/Linux environments, Citrix, and remote desktop tools
Understanding of validated systems, GxP/GMP compliance, and pharma quality frameworks
Strong skills in installing, configuring, and troubleshooting hardware, software, and peripherals in production settings
Familiarity with telecom systems, RFID devices, and industrial IT equipment
Excellent written and verbal communication skills
Strong problem-solving mindset with the ability to operate independently and in a team
Commitment to adhering to safety and quality assurance standards
Preferred
Prior experience in a GMP-regulated manufacturing or lab environment
Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or similar
Familiarity with ITIL processes, lab informatics systems, or MES (Manufacturing Execution Systems)
Working knowledge of validation documentation practices in pharma (IQ, OQ, PQ)
Company
Aligned Automation
Aligned Automation work hard to digitally enable business strategy connecting processes, technologies and people to unlock value.
501-1000 employees
H1B Sponsorship
Aligned Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
2021 (4)
Funding
Current Stage
Late StageLeadership Team
Nitin Ahuja
Chief Executive Officer
Recent News
Company data provided by crunchbase