Hirevue · 5 days ago
Customer Success Director | Remote US
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expHirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. In this role, you’ll own relationships with some of our most important clients, helping them get the most value from Hirevue while shaping how they hire, grow, and succeed.
Artificial Intelligence (AI)Corporate TrainingHuman ResourcesMachine LearningRecruitingSaaSSoftwareVideo
Responsibilities
Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences
Qualification
Required
5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations
Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
Comfortable owning both the customer relationship and the commercial outcome
Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight
Preferred
Experience working with Fortune 500 companies strongly preferred
Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage
Benefits
Medical, dental and vision insurance
401(k) with employer match up to 4%
Unlimited Paid Time Off
Company
Hirevue
HireVue's Hiring Intelligence Platform delivers the best talent, faster with video interviews and AI-driven pre-hire assessments.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$93MKey Investors
TCVSequoia CapitalInvestor Growth Capital Limited
2019-09-03Private Equity
2019-09-03Acquired
2015-06-02Series E· $45M
Leadership Team
Robert Stephens
CTO
Amanda Hahn
CMO
Recent News
2025-12-29
Company data provided by crunchbase