MontyCloud · 6 days ago
Head of Customer Success
United States
Full-time
Remote
Director/Executive
6+ years expMontyCloud is a cloud automation and FinOps platform helping enterprises and MSPs maximize efficiency, governance, and cost optimization across AWS environments. The Leader of Customer Success will own the post-sale customer lifecycle end-to-end, transforming Customer Success into a strategic growth function.
Cloud ComputingInformation Technology
Responsibilities
Own Implementation, Adoption, Gross Revenue Retention (GRR), Net Revenue Retention (NRR) and churn metrics
Define and operationalize MontyCloud’s customer success framework
Ensure customers achieve measurable ROI from MontyCloud’s platform
Serve as executive sponsor for strategic enterprise and MSP accounts
Build, lead, and mentor a scalable CS organization
Design career paths, compensation plans, and performance metrics
Establish operating rhythms, playbooks, and escalation processes
Partner closely with Sales, Product, Engineering, and Finance
Own renewals and support expansion motions in partnership with Sales
Support upsell and cross-sell opportunities in partnership with Sales
Forecast renewals and provide input for expansions accurately
Help refine packaging and pricing based on usage and outcomes
Implement and optimize CS tooling and analytics
Establish data-driven health scoring and renewal forecasting
Translate customer insights into Product feedback
Ensure scalable onboarding and migration processes
Qualification
Required
6+ years in Customer Success or post-sales leadership
Prior Head of CS experience at a fast-growing SaaS company
Experience scaling CS in a technical SaaS environment
Background in cloud, AWS, FinOps, or MSP environments
Strong command of SaaS metrics
Experience with business to business customers
Preferred
Experience with usage-based pricing models
Board-facing, metrics-driven operating experience
Experience implementing or supporting a multi-functional SaaS platform
Company
MontyCloud
MontyCloud helps customers manage and monitor their cloud services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$22.46MKey Investors
Riverside Acceleration CapitalS3 VenturesMadrona
2026-01-13Series B· $11.47M
2025-01-21Series Unknown· $2M
2024-09-17Series Unknown· $3.14M
Leadership Team
K
Kannan Parthasarathy
Co-Founder, CTO
V
Venkat Krishnamachari
Chief Product Officer
Recent News
EIN Presswire
2026-01-14
2025-06-16
Company data provided by crunchbase