Help Desk Support jobs in United States
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Houchens Food Group · 2 hours ago

Help Desk Support

positionBowling Green, KY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Houchens Food Group is a company seeking a Help Desk Support Technician to provide assistance with their Point-of-Sale System. The role involves troubleshooting calls, performing on-site repairs, and training employees at retail stores.

RetailShoppingShopping Mall

Responsibilities

Answering and troubleshooting calls received from retail stores
Working knowledge of store procedures and equipment
Traveling to stores to install equipment and train employees
Perform on-site repairs, upgrades, and other preventive maintenance
On call rotation for afterhours emergencies
Other tasks as assigned

Qualification

Help Desk experienceCustomer service skillsMicrosoft WordMicrosoft ExcelGrocery knowledgeCommunication skills

Required

Exceptional communication skills
Excellent customer service skills
Proficient in Microsoft Word and Excel
High School Graduate or General Education Degree (GED)

Preferred

Grocery and convenience store knowledge preferred
Prior Help Desk and or customer service experience a plus
Relevant postsecondary education preferred

Company

Houchens Food Group

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Houchens Food Group is a retail company that specializes in consumer goods, groceries, fruits, and vegetables.
dateFounded in 1917
location
Bowling Green, Kentucky, USA
people-size10001+ employees
web-link
https://www.hfginc.com

Funding

Current Stage
Late Stage

Leadership Team

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Greg Rush
Vice President, Merchandising & Chief Marketing Officer
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Company data provided by crunchbase