Adecco Permanent Recruitment · 2 days ago
Logistics and Customer Service Coordinator- Onsite!
Orlando, FL
Full-time
Onsite
Mid Level
$48K/yr - $50K/yr
3+ years expAdecco Permanent Recruitment is seeking a Logistics and Customer Service Coordinator in Orlando, Florida. The role involves assisting customers with order inquiries, managing office supplies, and coordinating shipments to ensure efficient logistics operations.
Human Resources
Responsibilities
Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication
Collaborate with the sales and operations teams to resolve customer issues efficiently
Support the order process by addressing customer requests via phone, email, or online platforms
Document customer feedback and escalate recurring issues to the appropriate departments
Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials
Develop and maintain relationships with vendors for supply replenishment
Monitor office supply budget and maintain expense records
Accurately enter and process customer orders in the system
Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise
Prepare and coordinate outbound shipments, including FedEx packages and customer orders
Track shipments to ensure on-time delivery and resolve any logistical issues
Scan, archive, and organize company records following established protocols
Maintain both physical and digital filing systems for easy access
Assist with onboarding new customers by ensuring their profiles are correctly set up in the system
Provide introductory support to familiarize new customers with company processes and systems
Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries
Act as a point of contact for both internal and external stakeholders for day-to-day matters
Proactively identify ways to improve the customer experience and internal processes
Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability
Qualification
Required
3-5 year track record of Logistics and Customer Service experience
Creating bills of lading (BOL)
Basic hazmat knowledge
High school diploma or equivalent
Strong interpersonal and communication skills with a customer-first mindset
Strong organizational skills and attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficiency with Microsoft Office Suite and willingness to learn new systems
Preferred
Experience with customer service, CRM, or data entry software
Additional education or certifications in customer service or administration
Benefits
Full benefits (health, dental, vision, and 401k with company match)
15 PTO days to start
Company
Adecco Permanent Recruitment
Adecco Specialized Recruitment is a successful partnership for your business.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase