Yourco · 3 hours ago
Customer Success Manager
Chicago, IL
Full-time
Onsite
Mid LevelYourco is a company focused on bringing traditional industries into the future through technology. They are seeking a sales-oriented Customer Success Manager to build relationships with customers and drive account expansion.
Communications InfrastructureSoftware
Responsibilities
Post-Close Relationship Management: Build deep, executive-level relationships, creating multi-threaded partnerships and acting as a strategic point of contact
Value Realization: Guide customers to achieve defined business outcomes, ensuring they see measurable value from the Yourco platform
Adoption & Engagement: Proactively drive product usage, offer training, and identify opportunities for deeper adoption to increase stickiness
Risk Management: Monitor customer health, identify potential churn risks, and develop mitigation strategies
Strategic Guidance: Act as a trusted advisor, understanding customer challenges and aligning product features to solve them
Onboarding & Implementation: Oversee a smooth onboarding process to ensure quick time-to-value
Business Reviews & Renewals: Prepare for and lead Quarterly Business Reviews (QBRs) and strategic renewal conversations to secure long-term commitment and growth
Internal Advocacy: Serve as the customer's voice internally, sharing feedback with Product, Sales, and Engineering teams
Co-Selling: Identify Enterprise Bridge Opportunities in current customer base and work with Enterprise AEs on account expansion
Qualification
Required
Sales-oriented Customer Success professional
Experience in building deep relationships with customers
Ability to drive account expansion
Experience in post-close relationship management
Ability to guide customers to achieve defined business outcomes
Experience in driving product usage and offering training
Ability to monitor customer health and identify potential churn risks
Experience in acting as a trusted advisor to customers
Experience in overseeing onboarding processes
Ability to prepare for and lead Quarterly Business Reviews (QBRs)
Experience in serving as the customer's voice internally
Ability to identify Enterprise Bridge Opportunities
Benefits
Medical, dental, and vision insurance
Stock options
High impact role and opportunity for growth
Conveniently located Chicago office across the street from the Willis Tower
Company
Yourco
SMS-based internal communications and intranet platform for businesses with a non-desk workforce.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.52MKey Investors
Ground Game Ventures
2023-10-24Seed· $2M
2021-06-24Seed· $0.21M
2019-08-05Seed· $0.3M
Leadership Team
Brodie Meyer
CEO
Recent News
Inside INdiana Business
2024-02-18
Inside INdiana Business
2023-12-21
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