Astreya · 3 days ago
Global Service Delivery Director - AV / Audiovisual
New York, United States
Full-time
Hybrid
Director/Executive
$50/hr - $65/hr
8+ years expAstreya is looking for a Service Delivery Director - AV Operations to join their team. The role involves leading a global team to manage day-to-day AV service operations for a major customer, ensuring service level agreements are met and continuously improving operational metrics. The successful candidate will also mentor staff and collaborate with internal leadership to enhance AV offerings and drive growth.
ConsultingInformation TechnologyRecruiting
Hiring Manager
Joshua David
Responsibilities
Maintaining agreed upon service level agreements
Maintain agreed key operational metrics, reporting and cadence, set targets and continuously improve; present operational metrics on an agreed regular basis to Client Leadership
Ensuring that all programme and operational documentation is up-to-date and that all program participants are fully trained on processes and procedures including but not limited to Playbook, Incident Management SOP, Problem Management SOP & Change Management SOP
Carry out continuous service improvement processes and implement changes to processes and workflows as necessary
Root Cause Analysis - Identify and solve issues that impact the Client's AV Spaces
Ensure that hardware or software issues that are outside of our SOW are escalated to the relevant team
Maintaining and reporting on budget status, in addition to other financial measures defined for the customer engagement
Must be able to effectively collaborate with internal (Astreya) team members as well as Client Team members
Develop strategic planning in relation to the programme in conjunction with other AV Stakeholders
Strategic administration and general management issues, which will include the day-to-day supervision of a large, distributed team and overseeing their work output
Responsible for fostering and maintaining an effective, positive team-based environment by coaching and communicating the corporate vision/values and setting & managing performance expectations
Staff development by training/mentoring the team on standards and best practices that apply to both the industry and our client
Hold regular team meetings to discuss key initiatives
Ensuring Health and Safety procedures and regulations are adhered to
Adherence to Astreya and client policies and procedures
Flexibility to work outside the job description as needed
Ability to travel as needed
Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Qualification
Required
Bachelor's degree (B.S/B.A) from four-college or university and 8+ years' related experience and/or training; or equivalent combination of education and experience
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company
Must be able to lead a cooperative effort among members of a support team
A track record of successfully managing the delivery of AV & Event support services
Proven track record of implementing and leading improvements throughout the service lifecycle
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries
Strong technical knowledge of enterprise AV, including but not limited to help desk, ticket and incident management, AV/VC, and asset management
Strong analytical, organizational, communication and presentation skills
Highly adaptable with the ability to effectively manage multiple concurrent work streams
Strong business acumen and the ability to provide operational, technical and financial oversight
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment
Preferred
ITIL
CTS
Company
Astreya
Astreya is an information technology (IT) services company, provides IT talent outsourcing and infrastructure services to enterprises.
1001-5000 employees
H1B Sponsorship
Astreya has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (7)
2022 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Romil Bahl
Chief Executive Officer
Edward Betancourt
Chief Technology Officer
Recent News
2025-04-24
2025-03-20
Company data provided by crunchbase