A. Stucki Company · 4 days ago
Manager of Inside Sales & Order Management
Lemont, IL
Full-time
Hybrid
Mid, Senior Level
5+ years expA. Stucki Company is a leader in the rail industry, providing innovative solutions and services. The Manager of Inside Sales & Order Management will lead a team focused on customer service and order processing, ensuring a seamless order-to-delivery experience and driving process improvements.
Consumer ElectronicsManufacturingProduct DesignTelecommunicationsTransportation
Hiring Manager
Alexander Jerome
Responsibilities
Lead and develop the Inside Sales and Order Management team to ensure exceptional customer service and order accuracy
Manage the full order lifecycle including order entry, tracking, modifications, and delivery coordination
Serve as the primary escalation point for customer issues related to pricing, shipments, product availability, and order discrepancies
Partner closely with Sales, Supply Chain, Production, and Logistics to support timely fulfillment and proactive communication with customers
Maintain accurate customer data, documentation, and pricing records within SAP and Salesforce systems
Monitor order flow, backlog, and service-level metrics; prepare and distribute routine reports
Support key accounts through quotes, product inquiries, and status updates
Identify and implement process improvements to increase efficiency, reduce order errors, and improve customer experience
Train and mentor team members in systems, procedures, and communication best practices
Ensure adherence to company policies, credit terms, export requirements, and applicable contract conditions
Participate in cross-functional initiatives to improve order management and customer service processes
Qualification
Required
5+ years of progressive experience in inside sales, customer service, or order management leadership within a manufacturing environment
Manufacturing or rail industry experience required
Proven experience leading teams in a high-volume, call-center or transactional B2B environment
Demonstrated experience supporting B2B industrial or manufacturing customers, including complex order entry, fulfillment, and customer coordination
Strong leadership, coaching, and performance management skills with a track record of driving service excellence and continuous improvement
Excellent communication and cross-functional collaboration skills with Sales, Operations, Supply Chain, and Finance
Analytical mindset with the ability to leverage data, metrics, and reporting to improve order accuracy, customer satisfaction, and sales effectiveness
Preferred
Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred; equivalent experience considered
Strong working knowledge of ERP and CRM systems, with hands-on experience in SAP and Salesforce strongly preferred
Benefits
Health Coverage: The company offers competitive medical, dental, and vision insurance, ensuring comprehensive healthcare for you and your family.
Retirement Savings: Enjoy immediate full vesting in our 401(k) plan, with a generous company match to support your financial future.
Life Insurance: Receive company-paid life insurance for peace of mind and security.
Paid Time Off: 11 paid holidays, plus paid vacation, and sick time available in your first year.
Work-Life Balance: Supportive benefits designed to help you maintain a healthy work-life balance.
Company
A. Stucki Company
A.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-01Acquired
Leadership Team
John O'Bryan
Chief Executive Officer
Recent News
2025-04-04
Google Patent
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase