World Education Services · 3 days ago
Senior Client Success Manager (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$125K/yr - $135K/yr
8+ years expWorld Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants and international students. The Senior Client Success Manager is responsible for managing strategic partnerships with high-profile clients, ensuring client satisfaction, retention, and revenue growth through effective onboarding and lifecycle management.
ConsultingHigher Education
Responsibilities
Own and manage a portfolio of high-value B2B clients, ensuring adoption, satisfaction, and revenue growth through strategic onboarding, implementation, and lifecycle management in collaboration with cross-functional teams
Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients, managing 140+ S. government, regulatory, and academic accounts to drive engagement, retention, and growth
Operate with full autonomy as the strategic lead for key institutional partnerships; conducting business reviews, performance assessments, and long-range planning meetings; delivering actionable industry insights; identifying revenue-driving initiatives and cross-department expansion opportunities; and proactively resolving operational, compliance, or strategic challenges to ensure alignment and growth
Drive continuous improvement of client records and operational workstreams within Salesforce CRM, leveraging advanced configurations, automation, and analytics to enhance data integrity, streamline processes, and enable executive-level visibility for strategic decision-making
Collaborate closely with Business Development on renewals, volume forecasting, upsell opportunities, and long-term growth strategies
Represent WES externally at conferences, webinars, client visits, and industry roundtables, delivering polished presentations to executive and C-level audiences to strengthen brand presence and deepen client engagement
Champion client advocacy at the executive level, ensuring timely escalation and resolution of complex service issues, operational challenges, and strategic enhancement requests to safeguard client success and strengthen long-term partnerships
Qualification
Required
Bachelor's degree in business, public administration, education (or related), master's degree preferred, or equivalent related experience
Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement, ideally within government, higher education, credential evaluation, or regulated sectors
Vast experience managing high profile client portfolios and complex stakeholder networks, particularly in the United States
Expertise in Salesforce CRM and AI-powered automation tools for client management, forecasting, and reporting
Proven experience with executive-level business reviews, develop comprehensive account retention strategies, and drive complex issue resolution
Highly skilled in navigating matrixed organizations and managing sensitive, high-profile client relationships
Executive presence, strong business acumen, with polished, diplomatic communication style
High emotional intelligence and active listening skills
Demonstrated expertise in managing and expanding high-value, complex B2B accounts, delivering measurable outcomes in client retention and revenue growth
Strong perspicacity towards analytics and data intelligence with ability to turn data and AI-driven insights into clear business strategies
Collaborative approach to cross-functional leadership and client partnership
Demonstrated operational rigor and discipline in a fast-paced, dynamic environment, with the ability to pivot in real time based on client needs and executive-level prioritization
Passion for mission-driven work and alignment with WES' core values
Preferred
Willingness and ability to travel up to 50%, occasionally on short notice
Able to work in Eastern Time Zone for customer needs
Benefits
Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.
Company
World Education Services
World Education Services, Inc. is a non-profit organization.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Abbie Cowan
Chief People Officer
Carla Villegas
Executive Assistant to Chief Executive Officer
Recent News
2025-10-28
World Education Services
2025-04-02
Company data provided by crunchbase